Do I have to pay to ship my tool if I’m requesting replacement under warranty? February 05, 2024 20:41 Updated You know it! We’ll pay for shipping for you to send back your old tool, then we’ll send you the new one for free. Related articles How do I submit a warranty exchange request? What is your return and exchange policy? Do you have a product warranty? Can I still submit a warranty exchange request if I don’t have proof of purchase? How do I use the Hot Round Brush?